Refund & Returns Policy

30-Day Hassle-Free Returns

At Hominator, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligible Returns

We accept returns for:

• Items that arrive damaged or defective.

• Items that are not as described.

• Change-of-mind returns for unused products in their original condition, packaging, and resalable state.

To be eligible for a return, products must be unused, undamaged, and returned with all original packaging and accessories where applicable.

Free Returns

We provide free return shipping for eligible returns within the United Kingdom during the 30-day return period.

Please contact our customer support team before sending any item back. Returns sent without prior authorization may experience processing delays.

United States & International Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must be:

• unused
• uninstalled
• in its original packaging
• in resellable condition
• complete with all parts, accessories, manuals, and packaging materials

Customers are responsible for arranging and paying return shipping for non-defective returns, including change-of-mind returns or items ordered in error.

If an item arrives damaged, defective, incorrect, or not as described, please contact us within 30 days of delivery with your order number and clear photos or video of the issue. In these cases, we will offer a suitable resolution, which may include a replacement, refund, or return instructions.

We do not currently offer exchanges. If you need a different item, size, colour, or style, please return the original eligible item and place a new order.

Refunds are processed after the returned item has been received and inspected. Approved refunds are issued to the original payment method, usually within 5–10 business days. Original shipping charges, if any, are non-refundable unless the return is due to our error.

We do not charge a restocking fee.

Missing or Damaged Parts

If your order arrives with a missing, damaged, or defective part, please contact us within 30 days of delivery with your order number and clear photos or video. Where possible, we will resolve the issue by sending a replacement part, accessory, or component. If a replacement part is not available or does not resolve the issue, we will offer an appropriate solution such as a replacement item, return, or refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, funds may take several business days to appear in your account.

Shipping charges, where applicable, are non-refundable unless the return is due to our error, a defective item, or an item not as described.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please return the original item in accordance with this policy and place a new order separately.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or significantly different from the product description, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

We will work promptly to provide a suitable resolution, which may include a replacement, refund, or other appropriate remedy.

Return Process

1. Contact us at support@hominator.com with your order number and details of your return request.

2. Our customer support team will review your request and provide return instructions.

3. Ship the item back using the instructions provided.

4. Once the returned item has been received and inspected, your refund will be processed if approved.

Contact Information

Hominator is a premium lighting brand and trading name of DIY DUDES LTD.

Company Name: DIY DUDES LTD
Company Number: 15731957

Customer Service Address:
Unit 8A, Allerton Mills
Bradford
BD15 7QX
United Kingdom

Registered Office:
4 Sunningdale
Bradford
England
BD8 0LX
United Kingdom

Email: support@hominator.com
Phone: +44 7379 992123

If you have any questions regarding returns, refunds, or your order, please contact our customer support team and we will be happy to assist you.