Shipping Policy

Shipping Information

At Hominator, we are committed to delivering high-quality lighting products directly to your doorstep at competitive prices.

By working closely with trusted manufacturing and fulfillment partners, we are able to offer carefully selected lighting products while maintaining excellent value for our customers.

Order Processing

All orders are processed within 1–2 business days.

Orders are not processed or dispatched on Sundays or public holidays.

Once your order has been shipped, you will receive a confirmation email containing tracking information (where available).

Estimated Delivery Times

United Kingdom

• Processing Time: 1–2 business days

• Delivery Time: 7–14 business days

Remote Areas

Deliveries to remote locations, including certain Highlands and Islands regions, may require additional transit time.

Please note that all delivery times are estimates and may vary depending on carrier operations, customs processing, weather conditions, and seasonal demand.

International Shipping

We currently ship to a variety of international destinations, including:

• United Kingdom

• Europe

• United States

• Canada

• Australia

If you are unsure whether we deliver to your location, please contact our support team before placing an order.

Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation email.

Where tracking is available, you can monitor your order's progress using the tracking number provided.

Please note that orders containing multiple products may be shipped separately and arrive at different times.

Made-to-Order Products

Certain specialty lighting products, including selected chandeliers and custom-designed fixtures, are made to order.

Estimated production time:

• 10–25 business days

Estimated delivery time after production:

• Up to 50 business days depending on the product and destination

If a product is made to order, this will typically be stated on the product page.

Customs, Duties & Taxes

For international orders outside the United Kingdom, customs duties, taxes, or import fees may apply depending on your country's regulations.

Any such charges are the responsibility of the customer.

Delivery Delays

While we strive to deliver all orders within the estimated timeframes, occasional delays may occur due to circumstances beyond our control, including:

• Customs inspections

• Courier delays

• Severe weather conditions

• High seasonal demand

We appreciate your patience and understanding should any delays occur.

Returns & Return Shipping

If you wish to return an item, please refer to our Return & Refund Policy.

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable consumer protection laws.

If an item arrives damaged, defective, or incorrect, please contact us and we will work with you to resolve the issue promptly.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team:

Email: support@hominator.co.uk

Thank you for choosing Hominator.