Shipping Policy

Last Updated: June 2026

At Hominator, we are committed to delivering premium lighting and home décor products with reliable service, transparent communication, and clear delivery expectations.

Hominator is a premium lighting brand and trading name of DIY DUDES LTD, a company registered in England and Wales.

Shipping Destinations

We currently offer delivery to selected countries, including the United Kingdom and United States.

Available shipping countries, delivery options, and shipping costs may vary depending on the destination selected at checkout.

United Kingdom Shipping

We offer free standard shipping on all orders delivered within the United Kingdom.

No minimum order value is required.

United Kingdom estimated delivery:

Processing time: 1–2 business days
Estimated delivery time: 8–16 business days
Total estimated delivery time: 9–18 business days

United States Shipping

We offer standard delivery to the United States.

United States shipping costs are calculated based on order value and will be shown at checkout before payment.

United States shipping rates:

Orders from $0.00 to $98.99: $14.99 shipping
Orders from $99.00 to $248.99: $24.99 shipping
Orders of $249.00 and above: Free shipping

United States estimated delivery:

Processing time: 1–2 business days
Estimated delivery time: 6–22 business days
Total estimated delivery time: 7–24 business days

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Once your order has been placed, you will receive an order confirmation email. When your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Orders are processed Monday to Friday, excluding public holidays.

Delivery Times

Delivery times are estimates only and may vary due to factors such as product availability, customs processing, courier delays, severe weather, peak seasons, customs inspections, remote delivery locations, or other circumstances beyond our control.

We aim to provide accurate delivery estimates, but we cannot guarantee delivery on a specific date unless this has been confirmed in writing.

Tracking Your Order

Where tracking is available, a tracking number will be provided by email once your order has been dispatched.

Customers can use the tracking information provided to monitor the progress of their shipment.

Customs, Duties and Taxes

For international orders, including orders delivered outside the United Kingdom, customs duties, import taxes, or local charges may apply depending on the destination country.

Where applicable, any duties, taxes, or import charges will be shown at checkout or may be charged by the courier/customs authority upon delivery.

Customers are responsible for ensuring that the product can be imported and used in their destination country.

Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we will investigate and assist.

In the event of a lost shipment confirmed by the carrier, we will work with you to provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping information at checkout.

Hominator cannot be held responsible for delays, failed deliveries, lost parcels, or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

If you notice an error in your delivery details after placing an order, please contact us as soon as possible. We will try to update the details where possible, but changes cannot be guaranteed once an order has been processed or dispatched.

Damaged Deliveries, Missing Parts or Defective Items

If your order arrives damaged, defective, or with missing parts, please contact us within 7 days of delivery and provide your order number along with clear photos or video showing:

The product
The packaging
Any visible damage
Any missing, damaged, or defective parts

Where possible, we will resolve the issue by sending a replacement part, accessory, or component. If a replacement part is not available or does not resolve the issue, we will offer an appropriate solution such as a replacement item, return, or refund.

Please do not dispose of the product or packaging until the issue has been reviewed, as this may be required for carrier investigation.

Fulfilment Locations

To offer a wider range of lighting and home décor products, some orders may be dispatched directly from our trusted fulfilment partners or international suppliers. Where tracking is available, customers will receive tracking details by email once the order has been dispatched. Tracking information may show the parcel moving through international postal or courier networks before final delivery.

Contact Information

Hominator is a premium lighting brand and trading name of DIY DUDES LTD.

Company Number: 15731957
Email: support@hominator.com
Phone: +44 7379 992123

Customer Service Address

Unit 8A, Allerton Mills
Bradford
BD15 7QX
United Kingdom

Registered Office

DIY DUDES LTD
4 Sunningdale
Bradford
England
BD8 0LX
United Kingdom

If you have any questions regarding shipping, delivery times, tracking information, or delivery issues, please contact our customer support team and we will be happy to assist.